Here you will find a list of our most Frequently Asked Questions.
We keep this page up to date and will add more Q&As as we receive details from our customer service team.
Are South Of Somewhere Oils Made In Australia?
Yes, all South of Somewhere oils are 100% Australian grown, harvested and distilled from small family run farms adhering to the very highest standards.
Where are South Of Somewhere Oils sourced?
Our South of Somewhere oils are sourced from various Australian Farms from Atherton Tablelands of QLD to the Northern Rivers of NSW and so many more. You can learn more about the oil’s origins by scanning the QR code on its packaging.
How can I contact South of Somewhere?
You can contact us via our enquiry page
What quality assurances do you have for your products?
All our oils go through Native Oils Australia’s ‘Clean and Pure Quality Assurance Program’, to ensure the highest standards of purity, cleanliness and sustainability are met.
This involves encouraging full sustainability and transparency across the production process, thorough pesticide residue testing, and submitting all product sourcing to rigorous reviews to ensure full purity.
Can I recycle South of Somewhere packaging and product bottles?
Our oils are made from recycled bottles and our labels and outer packaging are reusable, recyclable, and sourced from Australia.
How should I store Essential Oils?
Keep essential oils in a dark closet or drawer when not in use and avoid leaving them in your car, anywhere with direct sunlight or heat. In general keep oils in a cool, dark place. Do care for them on the go. If you're anything like us, you keep your favourite oils on hand wherever you go—your car, your gym bag, your desk, and your purse.
What is the water capacity of the South of Somewhere Diffusers
The water capacity is 100ml and there’s a small indication line included so you don’t overfill it.
How many drops of oil should I use?
It’s recommended between 3-5 drops of oil per usage or water change.
How do I track my order?
Once you make your purchase you’ll get a Shipping confirmation email once the order is shipped, which will include the tracking number which you can track via Australia Post.
Does my product come with a warranty?
Yes, you can view warranty details on our warranty page.
Can I change my order?
You can change or cancel your order by emailing South Of Somewhere at support@southofsomewhere.com.au within 48 hours.
How do I change or cancel my online order?
You can change or cancel your order by emailing South Of Somewhere at support@southofsomewhere.com.au within 48 hours.
What is your refund or exchange policy?
You can view refund or exchange details on our refund policy.
Do you ship internationally?
Unfortunately we are unable to ship internationally at this point.
Still have questions?
